Refund Policy

Our Goal: Your Complete Satisfaction

At Anna Hair, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the process and conditions for returns and refunds.

1. Return Eligibility & Window

1）You have 3 calendar days from the date you receive your item to request a return.

2）To be eligible for a return, your item must be:

  --Unused and in its original condition, with all tags attached.

  --In the original, undamaged packaging.

  --Accompanied by the original proof of purchase (order number/invoice).

2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

  --Items marked as "Final Sale" or "Clearance."

  --Gift cards

  --Customized or personalized products

3. Return Process: Step-by-Step
Step 1: Contact Us
Do not ship the item back without prior authorization. Please contact our customer service team at annahair1516@outlook.com within the return window. Include your order number and reason for the return.

Step 2: Authorization & Instructions
We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package. Returns sent without an RMA number may not be accepted.

Step 3: Ship Your Return

  --Please pack the item securely in its original packaging, if possible.

  --We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in transit back to us.

  --The return address will be provided in your RMA instructions. (For example: Room 1516, Anxing Building, Yaohai District, Hefei City, Anhui Province, China).

4. Refunds

1）Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

2）Timing: If approved, your refund will be processed within 5-10 business days. The funds will be automatically issued to your original payment method.

3）Deductions: Please note:

  --Original shipping costs are non-refundable.

  --You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong or defective item).

  --A restocking fee may apply for items not returned in their original condition (subject to wear and tear, damage, or missing parts).

5. Exchanges
We currently do not offer direct exchanges. To get a different item, please process a return for the original item and place a new order on our website.

6. Damaged, Defective, or Incorrect Items
We apologize if you received a damaged, defective, or incorrect item! Please contact us within 7 days of delivery at annahair1516@outlook.com with photos/videos of the issue and your order number. We will arrange a prepaid return label and expedite a replacement or full refund at no extra cost to you.

7. Contact Us
For any questions about our Returns & Refunds Policy, please contact our friendly support team:
Email: annahair1516@outlook.com
Response Time: We aim to respond within 24 business hours.