Terms of Service
At Anna Hair, we are dedicated to providing you with an exceptional experience from browsing to post-purchase. This policy outlines our commitments to customer service, support channels, and expected response times.
1. Our Service Commitment
1）Customer-Centric Approach: Your satisfaction is our priority. We strive to resolve inquiries efficiently, fairly, and with a friendly attitude.
2）Product Expertise: Our team is knowledgeable about our products and policies to provide accurate and helpful assistance.
3）Continuous Improvement: We value your feedback and use it to enhance our products, services, and overall customer experience.
2. Support Channels & Availability
We offer multiple ways to get in touch with our support team:
| Channel | Purpose | Typical Response Time |
|---|---|---|
| General inquiries, order issues, returns, complaints. | Within 24 business hours. | |
| Contact Form | Available on our "Contact Us" page. | Within 24 business hours. |
| FAQ / Help Center | Instant answers to common questions about orders, shipping, sizing, care, etc. | Instant, 24/7. |
Business Hours: Our customer service team operates from 9:00 AM to 5:00 PM , Monday through Friday, excluding major public holidays. Emails received outside these hours will be addressed on the next business day.
3. What We Can Assist You With
Our support team is ready to help with:
--Order status and modifications (before shipment)
--Shipping and delivery inquiries
--Returns, refunds, and exchanges (please see our Return & Refund Policy)
--Product information, sizing, and care instructions
--Website technical issues
--Feedback and complaints
--Customized product, like color, length, size
GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain